We use the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, or misdelivery errors, due to incorrect shipping addresses. Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details. If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping.
While we are not responsible for any lost packages, we want to ensure you successfully receive the products you ordered. If you believe your package has been lost, please contact the postal carrier to see if there is any update about your package. Once you hear back from them, we advise you to please contact us at email@example.com with what the postal carrier stated. From there we will work with the shipping carrier to determine whether the package is lost, in transit, or still en route.
Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made. We ask our customers to wait 10 days after filing a claim to see if the package can be found by the shipper before we issue a code for reorder. We will also require a signed statement that you, the customer, did not receive the package.
We ship our pillows from our own warehouse located in Texas, United States.
We aim to get out all of your orders either the same day or within 2 days of cleared payment.
Processing Time: 1-2 business days
Transit time: 3-5 business days